Senior Support QA Engineer
About Verndale
Verndale is an award-winning, full-service digital agency helping emerging and midsize businesses maximize the value and reach of their web assets.
Since 1998, Verndale has established a reputation of excellence by successfully combining deep expertise in web strategy, design, development, and search marketing with proven methodologies and progressive client relationships.
Verndale is a Microsoft Certified Development Partner and maintains active partnerships with many of the leading Content Management, Portal, Commerce, Search, Analytics, and E-Mail Marketing platforms.
Verndale has earned numerous honors for technical and creative excellence, and has been repeatedly recognized by Inc. Magazine as one of the fastest-growing private companies in the US. The agency continues to sustain significant growth while expanding upon a nationwide client-base.
Our professional web services – bundled and tailored to meet the unique requirements and budget of each client – include:
About the Senior Support QA Engineer Position
If you are an extremely outgoing, motivated and talented Senior QA Engineer or Senior Support QA Engineer with experience testing web applications, then this is the job for you! We are looking for a highly-skilled and organized tester, who loves working in a fast-paced environment, to come join our Support Team. This person will be responsible for testing important fixes and new features for support jobs that arrive through our client support queue. This person will fill a very important and visible role in ensuring the features and fixes we deliver to our clients are of the highest quality. This role provides a unique and fun opportunity to work with different technologies and a variety of support tasks every day. This person will report to the QA Manager but will also work very closely with the Support Team to help drive support-related jobs to quick resolution.
Responsibilities
- Be the front-line Senior Support QA Engineer to test Support-related bug fixes and features, ensuring upmost quality in the fixes we deliver to our clients
- Follow-up with clients and support engineers on bugs as needed
- Be counted on to independently deliver your projects on time without monitoring
- Work closely with the Support Manager and QA Manager to understand detailed delivery tasks and timelines
- File and triage detailed bug reports on a regular basis
- Proactively communicate across teams, being sure to provide detailed status updates, raise questions, and drive issues to resolution in a timely manner
- Work with the QA Manager and Support Manager to help define and refine the Support QA process
Qualifications
- Bachelor's degree in related field or 3-7 years of web-based QA or Support QA experience
- Ability to provide friendly and effective customer service
- Excellent troubleshooting skills
- Expert in testing web applications on Windows and Mac
- Testing experience with a variety of browser platforms, including IE, Firefox, Chrome, and Safari
- Familiarity with support ticketing and bug reporting systems
- Strong knowledge of Content Management Systems, including one or more of the following:
- Sitecore
- Episerver
- Kentico
- Sitefinity
- Must possess excellent verbal and written communication skills
- We are a very team-oriented environment, so you must be a team player
- Ability to stay organized, multi-task and effectively complete your projects in our very dynamic environment
How to Apply
Submit Your Resume
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