By using our site, you agree to our use of cookies. Learn More

How do you measure the roi of the customer experience?



Get Description

Thursday, May 6th at 12 noon est

  • Greg KiHlstrom

    Best-selling author and entrepreneur

    Greg has worked with some of the World's leading organizations on customer experience, employee experience, and digital transformation initiatives, both before and after selling his award-winning digital agency, Carousel30 in 2017.  Among the brands he has advised are Choice Hotels, Coca-Cola, Dell, GEICO, Marriott Hotels, and Starbucks. 

Join us on May 6th, as Greg Kihlstrom sheds light on one of the thorniest issues facing marketing leaders within the hospitality industy: How to measure the ROI of a customer's digital experience.  Among the topics covered will be:

-How to make a business case for the digital customer experience.
-The return on experience-how to measure and improve customer and experiences.
-What makes the customer experience unique in hospitality.
-What method of analytics need to be in place to measure experience initiatives.
-How to operationalize great experiences in a repeatable and adaptive way.

This virtual event is compliments of Verndale and Sitecore.  All attendees will receive a copy of Greg's latest book "The Center of Experience-A blueprint for Creating Experience-Led Enterprise". 
Register by April 28th and we will have lunch delivered to you to enjoy during the presentation.

Register Now

*First Name
*Last Name
*Company Name
Business Phone