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How do you measure the roi of the customer experience?

LOCATION:

VIrtual

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Thursday, May 6th at 12 noon est

  • Greg KiHlstrom

    Best-selling author and entrepreneur

    Greg has worked with some of the World's leading organizations on customer experience, employee experience, and digital transformation initiatives, both before and after selling his award-winning digital agency, Carousel30 in 2017.  Among the brands he has advised are Choice Hotels, Coca-Cola, Dell, GEICO, Marriott Hotels, and Starbucks. 

Join us on May 6th, as Greg Kihlstrom sheds light on one of the thorniest issues facing marketing leaders within the hospitality industy: How to measure the ROI of a customer's digital experience.  Among the topics covered will be:

-How to make a business case for the digital customer experience.
-The return on experience-how to measure and improve customer and experiences.
-What makes the customer experience unique in hospitality.
-What method of analytics need to be in place to measure experience initiatives.
-How to operationalize great experiences in a repeatable and adaptive way.

This virtual event is compliments of Verndale and Sitecore.  All attendees will receive a copy of Greg's latest book "The Center of Experience-A blueprint for Creating Experience-Led Enterprise". 
Register by April 28th and we will have lunch delivered to you to enjoy during the presentation.

Register Now

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