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Searching for a Better Shopping Experience


At a time where almost half of all product searches start at Amazon and average conversions rates are in the 1-2% range, delivering on customer expectations has never been more important than it is today.
Whether they’re buying school supplies or 1,000 yards of copper piping, online customers expect they will get a frictionless, intuitive, human-centric experience regardless of what screen they’re on – and will readily switch to a competitor if those boxes aren’t checked.
In Searching for a Better Shopping Experience, Verndale’s Jeff Pratt and Nep Vijayaraja from Coveo explore customer-centric commerce, and how companies must evolve to meet the ever-growing expectation for contextually relevant online shopping experiences.
Download this free eBook to learn about:
  • The Evolution of Purchase-Intent Psychology
  • How UX Drives CX
  • Technology Enablement of Brand Loyalty
  • The Impact of AI and Machine Learning
  • Rethinking Search in Context
  • Building a Mature Martech Stack