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voice

Voice search and voice enabled technologies have already become a fundamental part of the customer experience. Consumers across sectors - B2C and B2B - are increasingly expecting that when they talk companies are ready for the conversation.

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focus

  • Voice Search Strategy and Optimization
  • Voice Technology Enablement
  • Voice within the Customer Journey
  • Voice and Accessibility
  • Measuring Success of Your Voice Apps

voice is here to stay

From voice search to voice assistants - at home, at work, or in your car - voice enabled interactions are on the rise. Implementing a cohesive voice strategy in no longer simply an opportunity, it is an emerging mandate. In the age of the empowered consumer brands that don't deliver on voice will not only risk failing to meet customer expectations, but will miss out on a critical and data-rich opportunity to gain a competitive advantage.  

  • Senior Digital Marketing Manager

    Ryan Tepperman

    Ryan's spent a decade flexing his skills in SEO, content strategy and optimizations, and web analysis and tracking. He is also Verndale's in-house Voice technologies expert.   

  • VP, Research & Development

    Nicole Johnson

    Never satisfied with the status quo, Nicole's constantly analyzing solutions to problems, always looking under the hood to tease out the details of how things work and finding ways to optimize them.

  • Chief Experience Officer

    Tim Linberg

    With more than two decades of marketing and strategy experience, Tim specializes in customer experience strategy - aligning technology, brand, and business requirements to deliver better outcomes for everyone involved. He's focused on the future of customer experience, helping brands stay ahead of change, and has worked on everything from start-ups to multi-national organizations.
A voice assistant and Episerver and Voicify logos

VOICIFY CONNECTOR FOR EPISERVER

Verndale and Voicify partnered to enable digital teams to create conversational experiences based on content managed within Episerver.

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RAISE YOUR VOICE IQ: Applying Lessons Learned from Mobile to Voice

The evolution of search technology shows no signs of slowing down, which means adjusting and course-correcting customer experience strategies is a must.

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voice insights

What Happens When Ads Come to Voice Search?

Marketers and customer experience pros have rallied around this idea that 50% of all searches will be done through voice by 2020. As Google tests voice search advertising, making the most of this channel may become eve ...

The Rise of Voice Technology

The shift to voice interfaces won’t require you to start from square one with your brand and search strategies.

Voice Technology for Financial Services: An Ever-Growing CX Differentiator

CX leaders in financial services achieve 1.9x more recommendations and 1.9x greater wallet share compared to competitors. But what does it take to become a CX leader?

2019 CX Trends: Where Are We with Voice Technology?

The voice assistant revolution has not been a quiet one. It seems that consumers have adopted voice interfaces faster than many of the world’s universal technologies.

What's NECXT: Voice Technology in Higher Education

Given that humans remember about 20% of what we hear compared to only 10% of what we read, voice technology has some exciting potential for the educational sector.

Google Voice Search and the Evolution of the Modern SERP

But before you start investing in voice search – and potentially repeating the mistakes many companies made during “Mobilegeddon” – it’s important to understand how we got here in the first place

VOICE ASSISTANTS: WHY THE BEST OFFENSE IS A GOOD DEFENSE

Being first or early isn’t a good enough reason for many brands to dabble in new technologies or areas of customer experience. But voice is here to stay.

Trendspots in Voice Technology

Verndale surveyed over 300 millennials ages 18-34, to explore where and how they are using voice-enabled technology today, and what expectations they have for the voice trends of tomorrow.