Welcome to Verndale

We are a customer experience agency, purpose-built to help marketing and technology leaders connect the dots of the customer journey.

We design and build digital experiences, and enable marketing technologies that bring brands and their customers closer together.

Boston | Los Angeles | Minneapolis | Quito


We are one of the largest independent agencies in the customer experience industry with four offices in two countries and over 140 people. While our focus has evolved over the years, one thing has remained constant: We exist to help brands grow by creating and optimizing the best digital experiences for their consumers.

Owning the customer experience and stewarding that journey allows companies to drive focused innovation, retain a competitive advantage, and ensure the best possible business outcomes.

We’ve engineered our business around the needs of the customer experience leader - combining strategy, design, technology enablement and optimization into one cohesive methodology that helps them succeed.

Our Methodology


    Our singular focus is helping companies unlock the value of the customer experience.
    And that takes experience.

    • Chris Pisapia

      Chief Executive Officer Read More
    • Joe Zarrett

      Managing Partner Read More
    • Sean Connell

      Chief Operating Officer Read More
    • Meg Priest

      VP, Human Resources Read More
    • Tim Linberg

      Chief Experience Officer Read More
    • Allen Schweitzer

      Chief Revenue Officer Read More
    • Chris Todisco

      Chief Financial Officer Read More
    • David Kovner

      EVP, Client Services Read More
    • Ross Lucivero

      Managing Director, Los Angeles Read More
    • Ryan Moltenbrey

      SVP, Sales & Alliances Read More
    • Elizabeth Spranzani

      SVP, Technology Read More
    • German Villacreces

      Managing Director, Quito Read More
    • Jeff Pratt

      Group Account Director,
      Commerce Practice Director
      Read More
    • Jeremy Ziegler

      Managing Director, Minneapolis Read More


    We exhibit, attend, speak, teach and learn at many industry events throughout the year. Going somewhere you think we should be? Going somewhere where we'll be and want to connect? Contact us at hello@verndale.com.

    Contact Us
    Name of event Dates Location
    PIMPoint Digital October 5-10, 2020 Virtual
    Sitecore Symposium 2020  October 26-29, 2020 Virtual  

    Work at Verndale

    Inside the walls of Verndale, we’ve created our own atmosphere of camaraderie, commitment and frictionless fun. We’re here to make a difference. To lead. And challenge both ourselves and the status quo.

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    Giving Back

    Through the Verndale Cares program we support our employees and their causes by getting organized around and involved in community service efforts. We believe that through the power of volunteering and community involvement, we have the potential to make a big difference, and have a positive impact on the people in the neighborhoods where we work and live.

    Learn More