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hospitality

Enabling better guest experiences and more efficient management of the digital customer journey.

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THERE HAS NEVER BEEN A MORE IMPORTANT TIME TO GET DIGITAL RIGHT

From casinos to ski resorts, dine-in to grab-and-go, Verndale partners with forward-thinking brands in the hospitality sector to build resiliency and unlock opportunity through digital transformation, and to make sure every aspect of the customer experience is as powerful and personal online as it is offline.

WE KNOW YOUR BUSINESS LIKE NOBODY'S BUSINESS

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  • End users experience friction for reasons that range from poor information architecture to slow load times or a lack of personalization. Truly customer-centric solutions ensure that every step of the digital journey is optimized to help guests get to where they need to go.

  • 91% of all adults have their mobile phone within arm’s reach – every hour of every day. Designing for guests on-the-go involves a holistic and contextual rethinking of how and why users engage.

    Read: The Trends Driving Mobile-First Design
  • Every digital interaction leaves a breadcrumb - a piece of a puzzle that helps you understand and react to individual guest needs. Harnessing the immense power of that data empowers you to deliver the best experience possible, enables more strategic decision-making, and ensures the best business outcomes.

  • 75% of consumers are more likely to buy from a business that recognizes them by name, recommends options based on past purchases, or knows their purchase history. Personalization helps drive the bottom line. Consumers expect it, are more likely to buy when they get it, and spend more as a result.

  • Inclusion and accessibility compliance are intimately connected, but also represent unique ethos. You comply because you have to – you include because you choose to. Verndale has deep client experience ensuring compliance and inclusion best practices are met and exceeded, and is leading the conversation about the future of accessibility.

    Download Report: The Future of Accessibility
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Technology Partners

From CMS to CRM and online bookings, Verndale partners with market leading technologies to deliver better performance and get to value faster.

insights FROM OUR TEAM