Hospitality
Trendspots in Travel & Tourism: The CX of Business Travel
May 04, 2018
LOYALTY, BLEISURE, AND THE MOBILE CONNECTION.
The Trendspots series explores the customer experience across devices, platforms, and industries – offering digestible, survey-based insights on the dots that connect the customer journey.
Our latest survey of over 300 business travelers in the United States explores the customer experience as it relates to loyalty programs, travel frequency, “bleisure” trips, and the role of mobile travel apps.
Download this free Trendspots report to get insights on:
- The connection between travel frequency and loyalty programs
- The role of mobile apps in the business travel experience
- How successful airlines and hotels are in terms of experience personalization
- How “bleisure” travelers create opportunities for new experiences
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hospitality
The State of Digital Transformation in Hospitality
Apr 29, 2021
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hospitality
Digital Solutions That Will Drive the Hospitality Industrys New Normal
Jan 07, 2021
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hospitality
4 Ways Hotels Delight Guests Through Web Experiences
Mar 26, 2020 | Tim Linberg, Chief Experience Officer