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Trendspots in Travel & Tourism: Business Travel CX
Hospitality
Loyalty, Bleisure, and the Mobile Connection
The Trendspots series explores the customer experience across devices, platforms, and industries – offering digestible, survey-based insights on the dots that connect the customer journey.
Our latest survey of over 300 business travelers in the United States explores the customer experience as it relates to loyalty programs, travel frequency, “bleisure” trips, and the role of mobile travel apps.
Download this free Trendspots report to get insights on:
- The connection between travel frequency and loyalty programs
- The role of mobile apps in the business travel experience
- How successful airlines and hotels are in terms of experience personalization
- How “bleisure” travelers create opportunities for new experiences
