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Digital Operations & Optimization

Go-live is just the beginning. Our market-defining Digital Operations & Optimization program enables continuous improvement after launch through an agile model that provides access to the full spectrum of capabilities within our agency.

Much More Than Managed Services

Verndale's Digital Operations & Optimization services go beyond management to continuously monitor and improve the customer experience in an increasingly connected world. With Verndale's tried-and-true tools and expertise, you can discern what's working in your digital landscape, identify friction, and adjust accordingly. Our teams help organizations evolve alongside their customers, stay ahead of change, and capitalize on opportunities.


Our Expertise

    Digital Experience

    Whether it’s a public website, intranet, or customer portal, continuous improvement of your digital experiences and effective measurement of their performance is key to unlocking business value.


    In the world of e-commerce, even small optimizations can have outsized impact and downtime is lost revenue. Our program covers you on both fronts.


    Our Optimization for Salesforce program helps our clients speed up their sales operations, gain better visibility into their data, and integrate with other systems through incremental improvement.

      These folks help lead the charge

      Liz Spranzani

      Elizabeth Spranzani

      Chief Technology Officer

      David Kovner

      Chief Client Officer

      Nate Palmer

      VP, Digital Operations & Optimization

      Christina Watts

      Strategy Director

      Lisa Brown

      VP, Experience Design

      Richard Cabral

      Technical Director

      Doug Yoder

      Technical Director

      George Schwartz

      VP, Project Management

      Success Stories

      WilmerHale's online presence needed to reflect its firm's professional achievements and bring its A-List recognition status to the forefront through content and design.



      Verndale developed a refined and modern digital strategy to help BlackHawk face its new challenges of merging multiple technical systems into one holistic user experience.