WHAT’S NECXT

Verndale’s NECXT initiative explores the future of customer experience through the lens of tech innovation and trends that shape how brands and consumers connect.

THE FUTURE OF ACCESSIBILITY

2019 report tracks the trend lines for compliance and inclusivity to explore how they might intersect in the years ahead.

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THE FUTURE OF CUSTOMER EXPERIENCE

2018 report scans the CX horizon to explore the key technologies that are shaping the future of customer experience.

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We’ve curated the most valuable customer experience content on the web, and put it in the palm of your hand.